Main / Knowledge Base / Domain settings

Domain settings

7/29/2025

After activating your domain, you can log in to your owner account and configure your Planado.

Besides the owner, only users with administrator access can open settings.

General settings

Open Settings → General.

In Planado, you can configure the following settings:

  • Organization name
    You can use this name to send SMS notifications to your clients.

  • Dispatcher office phone
    Your field worker will be able to contact the dispatcher by this number with a button press in the mobile application.

  • Time zone
    Defines the time zone for domain users. It is recommended to use the same zone as your dispatcher's devices.

  • Country
    Select a country for the search to find addresses in your country.

  • Business hours
    Define business hours, so if a job has time outside these hours, the dispatcher will see a warning message.

You can't change the domain name. It depends on the name you entered during registration on planadoapp.com. Contact our technical support if you want to make any changes to it.

SMS notifications

SMS notifications to clients allow Planado to send messages when:

  1. The fieldworker starts his way to the client address (presses on En route in the mobile application)

  2. In a day when the job is planned to be done in a chosen hour (for example at 11 a.m.)

You can read more about SMS notifications in this article.

Change owner

The owner can Transfer ownership,. Only the owner can configure domain payment so if the previous owner can't do this anymore, he can transfer his permission to others registered in the domain user.

Don't forget to save all the changes you made by clicking on the Save button at the bottom of the page.


If you need any help, leave us a ticket or write to our email address: support@planado.app.

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