Appliance repair service management software

Planado optimizes workflows and improves business efficiency for companies in the field of home appliance and electronics service and repair. A comprehensive online service for scheduling work schedules, managing tasks, and monitoring service quality.
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Do these challenges sound familiar?

1
Struggling to quickly find and assign an available technician?
2
No clear visibility into who is free right now?
3
Technicians mixing up addresses or order details?
4
Hard to verify when and how a repair was completed, while reports are collected manually?
5
Disputes with clients? Difficult to prove the scope and quality of work without photo reports and service history?
6
Problems with spare parts and materials tracking? Missing the right parts on-site due to poor inventory control?

Streamline Your Business Operations with Planado

Streamline the planning process

Planado simplifies task management and allows to control handyman service schedule in a few clicks

  • Staff schedule with statuses
  • Task and work shift scheduler with automation capability
  • Different scenarios and work types (single, multi-stage, recurring)

Mobile app for workers

In the mobile app, your handyman see all scheduled tasks and receive notifications about new assignments.

The built-in job checklists ensure that workers won't overlook any tasks on their to-do list.

When a task is completed, the employee fills out a customizable report with photos and other fields that is automatically saved in the database and transmitted to the office.

Enhance the level of your services

When worker starts the job, he will receive a checklist with the list of actions so he doesn't forget anything to do.

After completion, he will fill out a customizable report with photo, text and other various field types.

All reports with photos and other fields are saved in a database and can be useful, for example, in case of a warranty visit

Learn how Planado can help your business

Try out all the features of Planado for business management yourself or contact us - our managers will be happy to answer all your questions.
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Always know what your employees are doing

Track your employees' trip during working hours, schedule jobs to your workers based on their location right on the map. Task and movement history is recorded and available at any time

GPS location tracking helps calculate mileage and assign the closest worker to an urgent job.

Track Materials, Services, and Sales

Workers log all used materials, sold products, and services directly in the mobile catalog.

Data is auto-calculated, synced to the office, and saved in reports — giving you full transparency and accurate accounting.

Client Portal

Give your clients access to a branded portal with detailed information on their requests, job progress, and photo reports.

Through the portal, clients can track the status of their orders, review completed and scheduled work, and leave feedback about the service.

You decide which jobs and details are visible, ensuring full transparency for clients while keeping full control in your hands.

Trusted By

Dozens of leading equipment and electronics repair companies around the world use Planado to optimize their business and increase profits.

Customization & Integrations for Repair Service Centers

Planado easily adapts to the workflows of service companies specializing in electronics and appliance repair:

Custom request types

Add any type of equipment and service, from smartphone and laptop repairs to large household appliances.

Step-by-step checklists for technicians

Create detailed instructions for different repair jobs so nothing is missed and quality standards are always met.

Automated work orders & photo reports

Generate service acts and photo documentation using your own templates. Everything is stored in the system and instantly accessible.

Seamless integrations

Connect Planado with your CRM, accounting, or other business tools for smooth data exchange.

Your Benefits with Planado

No lost orders – every request is logged and instantly assigned to the right technician, so clients never wait in vain.
Full visibility – always know who is working, when, where, and how each job is being completed.
Seamless communication – automated notifications and transparent updates make your service convenient and reliable for customers.
Consistent quality – checklists, work order templates, and task controls ensure standards are met and mistakes are avoided.
Actionable analytics – all statistics on orders, technicians, and performance are available in just a few clicks for faster management decisions.

Still not sure? Test Planado out for yourself!

Sign up for your free trial and get full access to all features for 14 days. Get started with Planado right now!
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FAQ for Home Appliance Repair Companies

How quickly can employees learn the system?

Planado’s interface is intuitive and easy to adopt. Most technicians learn to use the mobile app confidently within 1–2 jobs. We also provide guides, training materials, and onboarding support during implementation to ensure a smooth start.

Can I track spare parts and materials?

Yes. Planado includes a built-in module for tracking spare parts, consumables, and additional services. All items used are recorded in the job history and automatically added to reports and invoices, helping you keep inventory under control.

How can I ensure the quality of technicians’ work?

Planado supports customizable checklists, photo reports, and automatic generation of service acts. All documents are securely stored in job history, making it easy to monitor quality and resolve client claims.

Is Planado suitable for both private and corporate clients?

Yes. You can configure different request types for private households, retail clients, and corporate contracts. Each request can be assigned to responsible staff, tracked through all stages, and reported to the client.

Can Planado integrate with our CRM or accounting system?

Yes. Planado integrates with leading platforms such as Salesforce, Zoho CRM, HubSpot, QuickBooks, Xero, and more. An open API is available for custom integrations with your existing IT systems.

How do clients receive updates about their orders?

Clients automatically receive SMS or push notifications at every stage: order received, technician en route, job started, job completed. You can also send branded reports with photos and signatures for added transparency.

Is there a mobile app for technicians?

Yes. The Planado mobile app (iOS/Android) provides technicians with:

  • job details and addresses,
  • step-by-step checklists,
  • access to parts usage records,
  • instant photo and status reporting.

The app works offline as well, syncing data when internet is available.

Why is Planado better than competitors for appliance repair businesses?
  • Complete visibility* GPS tracking, time stamps, and photo proof for every job.
  • Inventory control: spare parts and consumables linked directly to tasks.
  • Client communication: automated updates and branded reports.
  • Flexible workflows: service acts, checklists, and job templates for any type of repair.
  • Scalable: equally effective for small workshops and nationwide service centers.
  • Global integrations**: Salesforce, Zoho, HubSpot, QuickBooks, Xero, and more.
How do I implement an FSM system like Planado for appliance repair step by step?
  1. Define your goals — e.g., reduce missed jobs, improve spare parts tracking, increase transparency for clients.
  2. Set up templates for common repair jobs, checklists, and reports.
  3. Import staff and client database into the system.
  4. Train technicians on the mobile app (usually takes less than one shift).
  5. Connect CRM/accounting integrations for seamless data flow.
  6. Run a pilot program on a small set of repairs to test workflows.
  7. Roll out to the entire company, using Planado’s analytics to optimize performance
What are the best tools for managing an appliance repair company?
  • FSM (Field Service Management): Planado for scheduling, technician tracking, and reporting.
  • CRM: Salesforce, Zoho, HubSpot for client relationship management.
  • Accounting & Billing: QuickBooks, Xero for financial control and invoicing.
  • Communication: Microsoft Teams, Slack, or WhatsApp for coordination.
  • Analytics & BI: Power BI, Tableau for performance dashboards.
How does Planado help reduce costs and increase revenue?
  • Prevents lost revenue by logging all work and parts used.
  • Reduces admin time with automated reports and invoicing.
  • Minimizes errors and callbacks with guided checklists.
  • Improves technician productivity through better scheduling and route planning.
  • Increases client loyalty with transparent communication and quality assurance.